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VA Enterprise Architecture

Business Domain - Models & Reports

The Business Domain describes VA’s capabilities, business functions, processes, organizations, laws, regulations, policies, and directives that are exercised to accomplish the agency’s mission. Most elements of this domain are enabled by data, information, systems, and technologies from the other VA EA domains. The models and reports in this domain, when combined with information from other domains, can provide new insights into gaps, redundancies, and opportunities for business, process, and technology improvements.

Select a title below to display the description and associated models and reports.

Title Description Model/Report
VA Business Reference Model (BRM) - UPDATED
VA Business Reference Model

The VA Business Reference Model (VA BRM) is the authoritative model that incorporates all VA business Mission Areas, Capabilities, Service Lines, and Business Functions (including those of the Administrations and Staff Offices) to provide a holistic view of VA’s business operations. It integrates the lower-level Business Functions of the Administration and Staff Offices to provide a complete view of the work being performed by the Department. This integrated model establishes a common functional taxonomy that can be used across the department to support Planning, Programming, Budgeting and Execution (PPBE) and other processes. The VA BRM also includes the services contained in the Federal Integrated Business Framework (FIBF), as well as the unique capabilities and business functions performed by the VA.

Authoritative Source(s): VA BRM Coordination (January 2021)
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VA Business Reference Model (BRM) Category 2 Capability Views - UPDATED The 17 VA Business Reference Model (VA BRM) Category 2 Capability Views below provide user-friendly, printable PDF versions of back/staff office Capabilities, Service Lines and Business Functions of the VA BRM.

2.1 Conduct Acquisition Management
2.2 Conduct Budget Formulation
2.3 Conduct Financial Management
2.4 Perform Grants Management
2.5 Conduct Human Capital Management
2.6 Provide Information Technology Services - UPDATED
2.7 Conduct Mail Operations Management
2.8 Perform Property Management
2.9 Perform Sales Order and Fulfillment Management
2.10 Conduct Travel, Relocation and Fleet Management
2.11 Conduct Congressional, Legislative and Regulatory Affairs
2.12 Conduct Enterprise Governance 
2.13 Provide Organizational and Leadership Administrative Support
2.14 Provide Legal Guidance and Representation
2.15 Coordinate National Security Operations
2.16 Manage Physical and Personnel Security
2.17 Manage Information

Authoritative Source(s): VA BRM Coordination (January 2020)
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Notice of Findings and Recommendations (NFR) to VA Business Reference Model (BRM) Report

The Notice of Findings and Recommendations (NFR) Report to VA Business Reference Report (BRM) provides a list of VA’s responses to OIG’s Audit Report of findings and recommendations for corrective action aligned to the VA BRM.

Authoritative Source(s): VA BRM Coordination (September 2018)
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Risks to VA Business Reference Model (BRM) Report

The Risks to VA Business Reference Model (BRM) report provides a list of VA Risks identifying the threats of a future event that could have an adverse impact on the organization aligned to the VA BRM.

Authoritative Source(s): VA BRM Coordination (September 2018)
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Strategic Plan to VA BRM Report
Strategic Plan to VA BRM Report

This report provides the relationship between the VA Business Reference Model (BRM) and the VA’s Strategic Goals, Objectives, and Strategies from the FY2018-2024 VA Strategic Plan.

Authoritative Source(s): VA Systems Inventory (October 2019)
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VA BRM to OIT Process Asset Library (PAL) Enterprise Processes Mapping Report - UPDATED
VA BRM to OIT Process to Asset Library (PAL) Mapping Report -

Updated

The VA BRM to OIT Process Asset Library (PAL) Mapping Report illustrates the relationship between VA BRM elements (Capabilities, Service Lines, Business Functions) and VA Business Processes maintained in the PAL Library. It establishes the traceability between VA BRM business functions and associated VA enterprise business processes, and enables the identification of gaps, redundancy and opportunities for improving the efficiency and effectiveness of VA enterprise business processes.

Authoritative Source(s): VA OIT Process Asset Library (August 2020)
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Data Subject Area Models Information Class to VA BRM Report - UPDATED
Data Subject Area Models Information Class to VA BRM Report - UPDATED

The Data Subject Area Models Information Class to VA BRM Functions and Business Functions Mapping report models how the DGC subject area data entities (information classes) are related to specific VA BRM Functions and Business Functions and provides the necessary business context related to a DGC subject area data entity (information class) to:

  • Support the discovery of relevant data standards.
  • Support the discovery of relevant data standards.
  • Enable improved functional integration.
  • Support decision makers in making required trade off and investment analysis in support of VA requirements for enterprise data sharing and data management.
  • Identify systems that may contain relevant data (i.e. all systems with a given business function could/should contain similar information classes) to support ADS migration planning.
Authoritative Source(s): Data Governance Council (DGC) Subject Area Information Model (December 2020)
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Enterprise Design Pattern (EDP) to VA BRM Report
Enterprise Design Pattern (EDP) to VA BRM Report

The Enterprise Design Pattern (EDP) to VA BRM Report, as it aligns to VA BRM Functions and Business Functions to their corresponding EDPs, provides the system and business owners with an understanding of the VA business context of an EDP. An EDP is a reusable capability guidance document identifying best practice approaches and resources for achieving VA information technology (IT) strategic objectives. EDPs are developed by the Office of Architecture and Engineering Service (AES ) in coordination with internal and external subject matter experts (SME) and stakeholders. The EDP team uses industry trends and innovations, enterprise architectural standards, and guiding principles to enhance VA capabilities and minimize enterprise constraints to improve VA efficiency and effectiveness and define solutions to reoccurring technical problems.

Authoritative Source(s): VA OIT DigitalVA Library (September 2019)
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VA Organization-related Reports
Functional Organization Manual (FOM) 5.0 Report

The Functional Organization Manual (FOM) serves as the authoritative source for VA’s organizational structure. This updated FOM 5.0 report provides a list of VA’s organizational units, their descriptions, acronyms, parent organizations, mail stop codes and the administrations or staff offices they belong to.

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Organization to BRM Report

The Business Reference Model (BRM) illustrates and describes the Mission Areas, Capabilities, Functions, and Business Functions the department uses to execute its mission. This updated report provides the entire BRM, including hierarchical numbers and the organization responsible for each Capability, Function and Business Function.

Authoritative Source(s): VA Functional Organization Manual (FOM) v5.0 (2019), VA BRM Coordination VA BRM Coordination (January 2020)
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Laws, Regulations, Policies, and Directives (LRPD) Reports
VA BRM LRPD Report –

The VA BRM-LRPD mapping report identifies Laws, Regulations, Policies, and Directives associated with VA BRM (Capabilities, Functions, Services, Business Functions) and provides the context that guides and constrains how each business function is performed.

Authoritative Source(s): VA BRM Coordination (September 2018)
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Historical VA Business Process Models (BPMs)

Title Description Model/Report
VHA Business Process Models (BPMs)
VHA - Healthcare Enrollment BPM

Enrollment is the mechanism by which Veterans apply, and are approved, for health care benefits. The enrollment process was developed in response to the Veterans Health Care Eligibility Reform Act of 1996 and is standardized at the national level. While Veterans may apply at their local VA Medical Facility, enrollment occurs at the Health Eligibility Center in Atlanta, Georgia. Once enrolled, Veterans have access to all benefits included in the standard medical benefits package. This process model shows how Veterans are enrolled into VA's healthcare system following an eligibility determination.

Authoritative Source(s): Data Governance Council (DGC) (August 2015)
PDF Report   Excel Report
VHA - Fee Basis (Preauthorized) BPM

The Fee Basis program is used to provide medical care to eligible Veterans outside of VA when VA facilities are not available. All VA medical centers can use this program when needed depending on specific Veteran eligibility criteria resulting in either pre-authorized or unauthorized Fee Basis claims. Pre-authorized non-VA visits have been confirmed by a medical supervisor prior to the visit. This process model shows the method by which Veterans become qualified for receiving outside medical services and how facilities receive payment for providing those services.

Authoritative Source(s): Data Governance Council (DGC) (August 2015)
PDF Report    Excel Report
VHA - Fee Basis (Unauthorized) BPM

The Fee Basis program is used to provide medical care to eligible Veterans outside of VA when VA facilities are not available. All VA medical centers can use this program when needed depending on specific Veteran eligibility criteria resulting in either pre-authorized or unauthorized Fee Basis claims. Unauthorized visits must be adjudicated during the payment process. This process model shows the method by which VA approves payment for medical services obtained outside of its network.

Authoritative Source(s): Data Governance Council (DGC) (August 2015)
PDF Report   Excel Report
VHA - Inpatient Healthcare BPM

Inpatient clinical services include those performed onsite once a Veteran is admitted to a VA medical center. Medical centers provide a wide range of services including traditional hospital-based services such as surgery, critical care, mental health, orthopedics, pharmacy, radiology and physical therapy. In addition, most VA medical centers offer additional medical and surgical specialty services, including audiology and speech pathology, dermatology, dental, geriatrics, neurology, oncology, podiatry, prosthetics, urology, and vision care. Some medical centers also offer advanced services, such as organ transplants and plastic surgery. This process model outlines a generic stay at a VA medical center, from admission to discharge.

Authoritative Source(s): Data Governance Council (DGC) (March 2013)
PDF Report   Excel Report
VHA - Outpatient Healthcare BPM

VA's Outpatient clinical benefit provides medical assistance to ensure the highest quality care for our nations Veterans. This benefit makes it easy for Veterans to schedule appointments and receive medical attention at VA medical facilities. This assistance ensures that Veterans are able to fully utilize their healthcare benefits. This process model outlines a routine visit to a VA facility that does not require the patient to be admitted (e.g., a doctor's appointment).

Authoritative Source(s): Data Governance Council (DGC) (August 2013)
PDF Report   Excel Report
VHA - Inpatient Pharmacy BPM

Pharmacy Inpatient prescription drug benefit provides safe, effective, and medically necessary medications to ensure the highest quality care for our nationís Veterans. This process model describes the prescription fill process when initiated at a VA facility.

Authoritative Source(s): Data Governance Council (DGC) (March 2013)
PDF Report   Excel Report
VHA - Outpatient Pharmacy BPM

Pharmacy Outpatient prescription drug benefit provides safe, effective, and medically necessary medications to ensure the highest quality care for our nations Veterans. This process model describes the prescription fill process when initiated at an outpatient clinic site.

Authoritative Source(s): Data Governance Council (DGC) (August 2013)
PDF Report    Excel Report
VBA Business Process Models (BPMs)
VBA - Compensation Benefits BPM

The Compensation and Pension (C&P) Service provides a series of programs delivering benefits to Veterans and their dependents. Key programs include Disability Compensation and Disability Pension, which provides monthly payments and supplemental income to Veterans with service-related disabilities. It also delivers benefits to dependents of living Veterans and survivors as well as manages a series of special programs. This process model illustrates how Veterans, or their beneficiaries, apply for and receive Compensation benefits.

Authoritative Source(s): Data Governance Council (DGC) (August 2013)
PDF Report    Excel Report
VBA - Education Benefits BPM

Educational benefits to Veterans and the dependents provided by the Department through the GI Bill and other programs. Each program varies in terms of eligibility criteria and, most commonly, disperses funds to a third party institution for education and training. This process model illustrates how Veterans apply Education benefits and ensure ongoing disbursement of those benefit while enrolled.

Authoritative Source(s): Data Governance Council (DGC) (February 2014)
PDF Report    Excel Report
VBA - Home Loan BPM

The Home Loan Guaranty Program provides housing assistance to Veterans and Servicemembers. The VA will guaranty mortgages from third party lenders on behalf of eligible Veterans and Servicemembers. The primary system used by the VA to complete this process is Web LGY. This process model shows the method by which VA issues, manages, and closes home loans for eligible Veterans.

Authoritative Source(s): Data Governance Council (DGC) (August 2013)
PDF Report    Excel Report
VBA S-DVI-Service-Disabled Veterans Claimant BPM

Service-Disabled Veterans Insurance (S-DVI) Program provides universally available life insurance benefits to Servicemembers and their families, as well as traumatic injury protection insurance for Servicemembers. The program aim is to provide insurance services that are equal or superior to those provided by commercial insurance companies at a lower cost. Administered programs are policies directly administered at the VA Insurance Center in Philadelphia, PA. These include United States Government Life Insurance, National Service Life Insurance, Veterans Special Life Insurance, Veterans Reopened Life Insurance, Service-Disabled Veterans Insurance, and Veterans' Mortgage Life Insurance. This process model for Veteran Claimants depicts how the VA issues and manages insurance benefits for Veterans meeting certain traumatic injury criteria.

Authoritative Source(s): Data Governance Council (DGC) (August 2015)
PDF Report    Excel Report
VBA S-DVI - Service-Disabled Beneficiary Claimant BPM

Veterans group Life Insurance (VGLI) is a program of post-separation insurance which allows Servicemembers to convert their SGLI coverage to renewable term insurance. Members with full-time SGLI coverage are eligible for VGLI upon release from service. VGLI is also available to Servicemembers transferring to the IRR (Individual Ready Reserves). However, a Servicemember's initial VGLI coverage amount cannot exceed the amount of SGLI they had if force (should that be enforced) at the time of separation from service. This process model depicts the method by which the VA reviews and awards claims submitted by the Beneficiary.

Authoritative Source(s): Data Governance Council (DGC) (August 2013)
PDF Report     Excel Report
VBA VGLI - Veteran Life Insurance Claimant BPM

Veterans Group Life Insurance (VGLI) is a program of post-separation insurance which allows Servicemembers to convert their SGLI coverage to renewable term insurance. Members with full-time SGLI coverage are eligible for VGLI upon release from service. VGLI is also available to Servicemembers transferring to the IRR (Individual Ready Reserves). This process model depicts how the VA enrolls Veterans into the VGLI program and manages insurance policies.

Authoritative Source(s): Data Governance Council (DGC) (February 2014)
PDF Report    Excel Report
VBA VGLI - Beneficiary Life Insurance Claimant BPM

Veterans Group Life Insurance (VGLI) is a program of post-separation insurance which allows Servicemembers to convert their SGLI coverage to renewable term insurance. Members with full-time SGLI coverage are eligible for VGLI upon release from service. VGLI is also available to Servicemembers transferring to the IRR (Individual Ready Reserves). However, a Servicemember's initial VGLI coverage amount cannot exceed the amount of SGLI they had in force (should that be enforced) at the time of separation from service. This process model depicts the method by which the VA reviews and awards claims submitted by the Beneficiary.

Authoritative Source(s): Data Governance Council (DGC) (August 2013)
PDF Report    Excel Report
VBA SGLI - Servicemember Life Insurance BPM

Servicemembers Group Life Insurance (SGLI) is a program of low cost group life insurance for Servicemembers on active duty, ready reservists, members of the National Guard, members of the Commissioned Corps of the National Oceanic and Atmospheric Administration and the Public Health Service, cadets and midshipmen of the four service academies, and members of the Reserve Officer Training Corps. This process model, which includes Traumatic Injury and Family insurance, depicts how VA manages life insurance for Servicemembers and pays associated claims.

Authoritative Source(s): Data Governance Council (DGC) (August 2015)
PDF Report    Excel Report
VBA VR&E BPM

The Vocational Rehabilitation and Employment (VR&E) Service helps Veterans with service-related disabilities prepare for, find, and maintain suitable careers. Services in this area include re-employment, rapid access to employment, self-employment, or employment through long-term service. For Veterans with service-related disabilities so severe that they cannot immediately consider work, VR&E provides services to improve their ability to live as independently as possible (Independent Living Services). VR&E coordinates with other VA facilities (e.g., medical centers, outpatient clinics, and Vet centers) to provide comprehensive services within the five tracks. This process model depicts the eligibility review for and delivery of VR&E benefits.

Authoritative Source(s): Data Governance Council (DGC) (August 2013)
PDF Report    Excel Report
NCA Business Process Models (BPMs)
NCA National Cemetery BPM

The National Cemetery Administration (NCA)ís mission is to honor the military service of our nationís veterans. The NCA manages National Cemeteries throughout the United States, provides grave markers world-wide, administers the State Cemetery Grants program, and provides Presidential Memorial Certificates (PMCs) to next of kin of deceased veterans. It also governs the request and burial of eligible Veterans in national cemeteries operated by the VA. Burial in a national cemetery is open to all members of the armed forces and Veterans who have met minimum active duty service requirements and were discharged under conditions other than dishonorable. Their spouse, widow or widower, minor children, and, under certain conditions, unmarried adult children with disabilities, may also be eligible for burial. This process model illustrates how Veterans, or their beneficiaries, apply for the burial of eligible decedents within the VA's National Cemetery system.

Authoritative Source(s): Data Governance Council (DGC) (August 2015)
PDF Report    Excel Report
NCA Private Cemetery BPM

The National Cemetery Administration (NCA)ís mission is to honor the military service of our nationís veterans. The NCA manages National Cemeteries throughout the United States, provides grave markers world-wide, administers the State Cemetery Grants program, and provides Presidential Memorial Certificates (PMCs) to next of kin of deceased veterans. This process model illustrates how next of kin obtains Government-issued headstones or markers for eligible Veterans buried in private cemeteries.

Authoritative Source(s): VA BRM Coordination (February 2014)
PDF Report     Excel Report
Corporate Business Process Models (BPMs)
BVA Appeals Business Process Model (BPM)

Appeals is the method by which Veterans, or their beneficiaries, challenge benefit decisions. They are reviewed and resolved by the Board of Veterans’ Appeals (BVA). Veterans initiate the appeals process if they are dissatisfied with the results of a benefits claim determined by a VA regional office, medical center, or other local VA office. Comprised of judges and attorneys, the BVA issues appeal decisions using information compiled by regional offices, input from Veterans, and the Boardís experience in veteran law. This process model demonstrates the method by which Veterans, or their beneficiaries, challenge benefit claim decisions.

Authoritative Source(s): Data Governance Council (DGC) (August 2015)
PDF Report     Excel Report
OALC - Major Construction BPM

The Office of Construction & Facilities Management (CFM) is responsible for the planning, design, and construction of all major construction project greater than $10 million. In addition, CFM acquires real property for use by VA elements through the purchase of land and buildings, as well as long-term lease acquisitions. Through the construction and real property programs, CFM delivers to Veterans high-quality buildings, additions, large-scale renovations, and structural enhancements. CFM also manages facility sustainability, seismic corrections, physical security, and historic preservation of VA is facilities. This process model provides an overview of the activities used to build or renovate VA facilities. Some construction activities can occur in parallel and in alternate sequences. The inclusion of these activities indicates occurrence within the process, not the order in which the occur.

Authoritative Source(s): Data Governance Council (DGC) (August 2015)
PDF Report     Excel Report
OALC Acquisition Operations BPM

The Office of Acquisition and Logistics is responsible for providing goods and services needed to fulfill the Departmentís activities. It provides acquisition program support, systems oversight, risk management, and acquisition policy management. This process model is a generic depiction of how VA creates, issues, and awards solicitations for services or products.

Authoritative Source(s): Data Governance Council (DGC) (August 2015)
PDF Report    Excel Report
OHRM BPM

The Office of Human Resources Management (OHRM) is charged with managing VAís large and diverse workforce. It is responsible for attracting talent, selecting viable candidates, training and developing employees, measuring employee performance, along with managing employee compensation and benefits. OHRM performs facility and telecommunication services, manages senior executives at the VA Central Office, fosters VA is diversity and inclusion policies, and provides leadership in labor-management relations. This process model depicts onboarding, common personnel actions, and offboarding of VA employees.

Authoritative Source(s): Data Governance Council (DGC) (August 2015)
PDF Report    Excel Report
OM - OF BPM- Medical Billing

The Veterans Affairsí Financial Management System (FMS) is a standardized, VA-wide system that interfaces externally with the Department of the Treasury, the General Service Administration, the Internal Revenue Service, the Defense Logistics Agency, and various commercial vendors and banks for electronic billing and payment purposes. It is VA is core financial management system that interfaces internally with the Integrated Funds Control Point Activity (IFCAP) Accounts Receivable system and other subsystems such as Integrated Billing. This process model shows a sample use (in this case, medical billing) of VA is FMS.

Authoritative Source(s): Data Governance Council (DGC) (August 2015)
PDF Report    Excel Report
OSP - PIV BPM

The Personal Identity Verification (PIV) program will enable the Department of Veteranís Affairs to meet Homeland Security Presidential Directive 12 (HSPD-12) requirements and standards. In August 2004, President George W. Bush issued HSPD-12 which mandated new standards for secure and reliable personal identification for all federal employees and contractors. These standards are based on sound criteria for verifying an employee is identity, strongly resistant to identify fraud, tampering, counterfeiting, and terrorist exploration, and includes rapid electronic authentication. This process model illustrates the process for obtaining a PIV card and encoding it with the proper access.

Authoritative Source(s): Data Governance Council (DGC) (August 2015)
PDF Report    Excel Report
OSP - PSS Clearance BPM

The Office of Personnel Security and Suitability (PSS) carries out the Department is responsibilities to maintain a personnel security program as authorized by laws, regulations, Executive Orders, and Directives at VA Central Office and throughout the Department. This process model shows the process by which employees, or contractors, obtain the proper clearance to work at VA.

Authoritative Source(s): Data Governance Council (DGC) (August 2015)
PDF Report     Excel Report

Compliance & Standards